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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

We want your order to arrive safely, securely, and on time. Our Shipping Policy provides information about how orders are processed, packaged, shipped, and delivered.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing it.

Orders are normally prepared for shipment within our standard processing time. Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.

You will receive an order confirmation after your purchase is completed. When your order has been shipped, we may provide you with a shipping confirmation and tracking information, when available.

Shipping Methods

We offer shipping options based on the destination, availability, and size of your order.

Available shipping methods and estimated delivery times will be displayed during the checkout process whenever applicable.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, weather conditions, holidays, customs procedures, or incorrect delivery information.

Shipping Costs

Shipping costs may vary depending on:

  • Delivery location

  • Shipping method selected

  • Size and weight of the order

  • Number of items purchased

  • Applicable shipping promotions

The applicable shipping cost will be shown before you complete your purchase.

Packaging

We carefully prepare and package our products to help protect them during transportation. Packaging materials may vary depending on the type, size, and quantity of products in your order.

Our goal is to ensure that your order reaches you in the best possible condition.

Tracking Your Order

When tracking is available, you will receive the relevant tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after shipment. If the tracking information does not update immediately, your package may still be in transit.

Incorrect or Incomplete Address

Please make sure that your shipping information is correct and complete before placing your order.

We are not responsible for delays or additional costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we cannot guarantee that changes can be made after an order is submitted, we will do our best to assist you.

Delayed or Lost Packages

Although we work with reliable shipping providers, occasional delays can happen.

If your order appears to be delayed, please check the tracking information first. If you believe your package has been lost or there has been an unusual delivery issue, please contact our Customer Care team with your order number so we can assist you.

International Shipping

For international orders, additional delivery times, customs procedures, import duties, taxes, or other fees may apply depending on the destination country.

Any applicable customs duties, taxes, or import charges that are not included in the purchase price may be the customer's responsibility.

Contact Us

If you have questions about shipping, delivery times, tracking, or your order, please contact our Customer Care team through the contact information provided on our website.

We appreciate your trust and are committed to making your delivery experience as smooth and reliable as possible.

RETURN & EXCHANGE POLICY

Return & Exchange Policy

We want you to have a safe and satisfying shopping experience. If you change your mind about your purchase or are not completely satisfied with a product, our Return & Exchange Policy explains how to request a return, exchange, or refund.

Return Period

If you would like to return a product, please contact us within the return period stated in our policy, starting from the date you received your order.

Please contact our Customer Care team before sending any product back.

Return & Exchange Conditions

To be eligible for a return or exchange, the product must, where applicable:

  • Be unused and in its original condition;

  • Be returned in its original packaging whenever possible;

  • Include tags, accessories, and other items originally included with the product;

  • Be accompanied by the information required to identify the order.

Products showing signs of use, damage caused by the customer, or unauthorized alterations may not be eligible for return or exchange, subject to applicable consumer rights and laws.

Damaged, Defective, or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

We may ask you to provide photos, videos, or additional information so that we can assess the situation and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, exchange, repair, refund, or another solution as required by applicable law.

Refunds

When a return is approved and a refund is applicable, the refund will be processed using the original payment method, subject to the processing times of the bank, payment provider, or financial institution.

The time required for the refund to appear in your account or on your card may vary depending on your payment provider.

Exchanges

When available, an exchange may be processed after your request has been reviewed and approved.

Product availability may affect your exchange options. If the requested replacement product is unavailable, we may offer an alternative or another appropriate solution.

Return Shipping Costs

Return shipping costs may vary depending on the reason for the return and the circumstances of the order.

For defective, damaged, or incorrectly shipped products resulting from an issue on our side, we will handle applicable costs in accordance with the relevant laws and regulations.

How to Request a Return or Exchange

To start a return or exchange request, please contact our Customer Care team and provide:

  • Your order number;

  • The name used when placing the order;

  • The product you wish to return or exchange;

  • The reason for your request;

  • Photos or other information, when necessary.

Our team will provide you with the instructions needed to complete the process.

Please do not send any product back before contacting us and receiving return instructions.

Important Information

Nothing in this policy is intended to limit any consumer rights provided by applicable law.

Our goal is to make the return, exchange, and refund process as simple, transparent, and fair as possible.

If you have any questions, please contact our Customer Care team. We are here to help and want you to shop with confidence.

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